Last Saturday, I inquired online about a certified pre-owned TLX that I wanted to come and test drive. One of the sales representatives, Jeff Kindel, quickly followed up via phone on my inquiry and I scheduled my appointment to come in. I came in that afternoon, only expecting to look and not purchase that day. I test drove and loved the car, but was concerned about the amount they would give me for my trade (2015 Camry) and with my current credit profile, my loan interest rate. Not only did they give me more on my trade than other dealers, they worked to ensure my interest rate was as low as possible and got me to the exact payment to perfectly fit my budget. The other gentleman, Chad Dishner, was so kind and helped to ensure that I was comfortable with the entire car-buying process and gave me all the time I needed to make the best decision for myself. They did not pressure me and were very kind and understanding. I appreciate them going above and beyond to make sure I had a pleasant experience at the dealership.
My car was serviced today and I worked with Andrew the advisor throughout the process. He was fantastic. So friendly, knowledgeable. Didn’t recommend any work that wasn’t absolutely necessary but kept me informed of what the car could need in future with time estimates. He answered all my questions and he even found me a coupon for the work I was getting done to lower my price. I wanted to know about detailing and he went above and beyond to get an estimate at the collision center on my behalf. In times past, I have asked about this and previous advisors just said “we don’t do that”. Andrew ran all over the service campus to make sure my car was as taken care of as possible. I really can’t believe how amazing the service was. I’ve been getting my car serviced here for years and have never had this great of service. I would absolutely recommend this service center based on the experience I had today with Andrew. Thank you, Andrew! I will be making my next appointments with you!
Super nice people! Very friendly and helpful.
Luke was amazing - My daughter brought in her car for and oil change and tire rotation. He explained to her the process, and was very patient with her and her questions. Thank you Luke!
I really enjoyed working with my service advisor, Al McGowan. He was excellent. He kept me informed of my vehicle's status, and helped me to resolve a worrisome issue I had with my car. My visit was a very pleasant experience.
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